Shipping policy
Shipping Overview
Heatra ships products internationally. Shipping methods, carriers, costs, and estimated delivery times vary depending on product type, destination, and order configuration.
All delivery times provided are estimates only and are not guaranteed.
Order Processing
Orders are processed after payment is received and confirmed.
Some Heatra products are made-to-order or custom-configured, which may result in longer production and handling times before shipment.
Estimated production or dispatch timelines, if provided, are indicative only and do not constitute a binding delivery commitment.
Shipping & Delivery
Delivery is carried out by third-party carriers. Once the order has been handed over to the carrier, title and risk of loss transfer to the customer, to the fullest extent permitted by law.
Heatra is not responsible for:
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Delays caused by carriers, customs authorities, port congestion, weather conditions, labor actions, or other events beyond our control
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Delays resulting from incorrect or incomplete shipping information provided by the customer
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Indirect or consequential losses caused by delayed delivery
Delivery Location
Unless otherwise agreed in writing, delivery is made to the nearest accessible location for the delivery vehicle. Final placement, unloading beyond curbside, on-site handling, installation, or assembly is not included unless explicitly stated in the order agreement.
The customer is responsible for ensuring adequate access for delivery vehicles.
Shipping Costs, Duties & Taxes
Shipping costs are calculated and displayed at checkout or agreed separately for larger or custom orders.
Prices do not include:
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Import duties
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Customs clearance fees
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Local taxes (including VAT where applicable, unless stated otherwise)
Such charges are the sole responsibility of the customer.
Damaged or Missing Shipments
Customers must inspect all deliveries immediately upon receipt.
Any visible damage, missing items, or discrepancies must be:
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Noted on the delivery receipt where possible, and
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Reported to Heatra at sales@heatrasauna.com without undue delay
Failure to report issues promptly may limit our ability to file claims with the carrier.
Failed or Refused Deliveries
If delivery fails or is refused due to:
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Incorrect address information
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Lack of access
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Absence of the recipient
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Failure to comply with import or customs requirements
Any additional storage, re-delivery, or return costs will be charged to the customer.
Force Majeure
Heatra shall not be liable for any delay or failure to deliver caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, governmental actions, supply chain disruptions, or transportation interruptions.
Contact
For shipping-related questions, please contact: